Customer Care Operative - 6mth contract

This is a 6 month fixed term contract, which may turn into a full-time, permanent position at it's conclusion. The Customer Care Operative role will be working Monday to Friday 8.30am to 5pm (and occasional Saturdays. You will be able to supply your own vehicle, hand-tools and have basic set of 240v power tools. Any specific tools or equipment will be provided and all travel will be fully expensed.

Job Purpose:

To carry out post completion warranty work as directed by the Customer Care Manager and Customer Care Coordinators. Ensure service levels and customer satisfaction are achieved, from completion through the 2 year warranty period, and beyond if required. Works will be carried out in occupoied domestic properties and may include; Carpentry, Painting, Plastering & Tiling.

Responsibilities and Accountabilities:

·         Ensure property and furnishings are properly protected prior to commencing works. 

·         Carry out accepted warranty or defect works and ensure they are completed in accordance with weekly schedule of appointments and worksheets.

·         Ensure that all materials and tools necessary for the satisfactory completion of the works have been sourced and are available prior to commencing works. 

·         Focus on completion of works on schedule and within programme.

·         Record any variation to the works undertaken and all requests made by the customer.

·         Be aware of completing work to both customer and company’s satisfaction and obtain written confirmation from the Customer of their satisfaction. 

·         Report any persistent recurring warranty or defect issues to the Customer Service Manager.

·         Inspect properties for defects and oversee works undertaken by sub-contractors, as required.

·         Ensure the Company’s interests and reputation is maintained and enhanced.

Person Specification:

·         Self-driven, results-oriented with a positive outlook.

·         Has a clear focus on high quality

·         Credible, and comfortable in dealing with a wide variety of stakeholders.

·         Reliable, Tolerant, Flexible  

·         Good Team Player

·         Empathic communicator, able to see things from the other person's point of view

·         Keen to deliver exceptional customer service

·         Well-presented and business like

In return for your hard work, you will be rewarded with a strong remuneration and benefits package and further career prospects and training, should the position become permanent.

If you are looking for a rewarding and challenging hands-on role and you have 5+ years on the tools experience, are well-presented and are capable of carrying out works quickly and efficiantly, to a high standard AND have good customer facing skills, then this could be just the job for you!

Please forward a CV to: dan.eley@ethos-rs.co.uk OR call: 01622 298289